FREQUENTLY ASKED QUESTIONS
What is your shipping policy?
Currently we ship to US, Canada and UK. Shipping is FREE for orders over $50 and we charge a standard shipping fee of $10.95 for orders under $50.
Please contact us regarding shipping rates to other countries, indicating the product(s) you are interested in and your address.
How long does delivery take?
Most of our products are shipped from our suppliers abroad. Be assured that we coordinate closely with our couriers and suppliers to provide you with the fastest shipping possible and to get accurate tracking updates.
You can expect shipping for most items to take 1-2 weeks. We try to provide you with the latest tracking information whenever possible so you can track your order, but feel free to contact us if you have any questions or concerns regarding the shipment of your order.
Please note order processing can take 1-2 days for regular items and up to 1 week for high demand products.
What about duties and taxes?
Duties and taxes, if applicable, will be charged at the customer’s expense. Refunds will not be issued if you choose not to pay these charges.
What is your refund and exchange policy?
Please see our Replacements, Refunds, & Returns Policy at Return Policy Page.
Still have questions?
Send us an email at email@example.com and we will respond to you right away.